Meet Susana Hernandez

Susana graduated Magna Cum Laude from NUC University in Caguas, where she studied Billing and Coding and strengthened her foundation in healthcare administration. She has worked with various medical insurance plans since 2006, giving her extensive experience in navigating coverage, benefits, and patient inquiries.

As a Call Center Specialist at The Hearing Center, Susana provides attentive, knowledgeable support to every patient. Her strong technical background and commitment to excellent service make her an essential part of our team.