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Call Center Specialist
About Us
The Hearing Center is an audiology clinic dedicated to helping people hear better and improve their quality of life. We provide caring, professional, and personalized service in a friendly and respectful work environment. We are growing and looking for motivated individuals to join our team.
Job Summary
The Call Center Specialist handles incoming and outgoing calls, provides excellent customer service, and supports patient scheduling and follow-up.
Key Responsibilities
- Answer and make phone calls
- Schedule, confirm, and reschedule appointments
- Provide basic information about hearing services and hearing aids
- Enter patient information into the system
- Send appointment reminders and follow up after visits
- Handle basic concerns and refer complex issues to the appropriate staff
Requirements
- High school diploma (additional education is a plus)
- Customer service or call center experience preferred
- Good communication and listening skills
- Basic computer skills
- Reliable, organized, and responsible
- Bilingual (Spanish/English) preferred
Audiology Assistant / Technician
About Us
The Hearing Center is an audiology clinic focused on patient care and professional service. We offer a supportive work environment and opportunities for growth.
Job Summary
The Audiology Assistant supports the audiologist with patient care, hearing tests, and hearing aid services.
Key Responsibilities
- Assist during hearing and balance tests
- Prepare patients and equipment
- Help with hearing aid fitting, basic instructions, and follow-ups
- Keep clinical records updated
- Clean and prepare clinical areas and equipment
- Support daily clinic operations
Requirements
- Healthcare or clinical experience preferred
- Technical training in audiology, medical assisting, or nursing preferred
- Good interpersonal skills and attention to detail
- Reliable, organized, and team-oriented
- Experience in an audiology clinic is a plus, not required
Patient Coordinator (Medical Secretary)
About Us
The Hearing Center provides professional audiology services with a strong focus on patient care. We value teamwork, respect, and excellent service.
Job Summary
The Patient Coordinator manages patient records, insurance verification, billing, and communication between patients, staff, and insurance companies.
Key Responsibilities
- Maintain accurate medical records
- Verify insurance coverage and eligibility
- Manage referrals, authorizations, and paperwork
- Collect copays and patient payments
- Communicate with patients, staff, and insurance providers
Requirements
- Training or experience in medical office administration
- Experience in a medical or healthcare office required
- Knowledge of insurance verification and billing
- Attention to detail and confidentiality (HIPAA)
- Reliable, organized, and responsible
- Bilingual (Spanish/English) preferred